Get Your Tickets
Tickets to WTT are live now. Get them while they last.
General FAQs
Who should I contact about a ticketing issue?
For questions relating to an existing order, payment, ticket delivery or seat allocation, please contact the ticketing provider listed in your confirmation email.
For general WTT event enquiries, contact tickets@wtt.com
Where can I find the venue’s bag policy?
Venue-specific bag policies and prohibited-item information will be included within each city’s event guide.
Will food and drink be available?
Food and beverage options will be available at each venue. Specific offerings and operating times may vary.
Are accessible tickets available?
Yes. Accessible seating and companion tickets will be available through the relevant venue or official ticketing provider, subject to availability.
Do children need a ticket?
Age and admission policies may vary by venue. Please review the relevant city event guide and ticketing page before purchasing.
Are tickets refundable?
Unless otherwise stated by the official ticketing provider, tickets are generally non-refundable. Please review the terms presented during checkout before completing your purchase.
Can I resell my tickets?
Only use the authorized resale functionality provided by the official ticketing partner, where available. Tickets purchased through unauthorized resale platforms may not be valid.
Can I transfer my tickets?
Ticket transfer options are managed by the relevant ticketing provider. Log in to the account used to purchase your tickets to view the available options.
Are tickets mobile?
Ticket delivery methods are determined by the official ticketing provider and venue. Most tickets are expected to be issued digitally. Please refer to your ticket confirmation for instructions.
When should I arrive?
Doors and event start times will be listed within your city’s event guide and on your ticket. We recommend arriving early to allow time for security and to experience the pre-match activity.
Will I need a separate ticket for each part of the match?
No. One match ticket provides access to all scheduled tennis and entertainment included within that event.
What does my ticket include?
Your ticket provides access to the full scheduled WTT match and the associated in-arena entertainment. Each match includes men’s singles, women’s singles and mixed doubles.
Any additional hospitality, food, beverage or premium access will depend on the specific ticket type purchased.
Can I buy tickets directly from the WTT website?
The WTT website will help you select your city and event. You will then be redirected to our official ticketing partner to select your seats and complete payment.
Where can I purchase WTT tickets?
Tickets are available through WTT’s official ticketing partners. Select your city above and follow the ticket link to complete your purchase securely on the relevant ticketing platform.
Ordering
Where is my order confirmation?
Once your order is placed, you will receive a confirmation email sent to the email address entered at checkout.
Please make sure the email associated with your account is correct. If you do not receive a confirmation email, please check your junk or spam folder first.
If you still cannot find it, contact customerservice@wtt.com and include the full name associated with your order.
Can I change or cancel my order?
Order modifications and cancellations are not guaranteed, as orders may already be processed or shipped.
Requests can only be made during warehouse hours, Monday through Friday from 9AM–1PM PST. If you need to update your shipping address or cancel your order, please contact customerservice@wtt.com within 10 minutes of placing your order.
Shipping
Tracking says my package was delivered, but I haven’t received it.
Please first confirm that the shipping address on your order confirmation is correct.
Sometimes carriers mark packages as delivered before they arrive. Please allow a little extra time and check around your property, including mailboxes, front and back doors, garages, and with neighbors.
If your package is still missing after a few days, please contact UPS directly.
My package was lost or damaged. What should I do?
Once your package leaves our warehouse, responsibility for delivery transfers to the shipping carrier.
If your package is lost, stolen, or damaged during transit, please contact UPS directly for assistance.
Do you offer expedited shipping?
Yes. We offer UPS Standard Overnight shipping and 2nd Day Air for domestic U.S. orders.
Orders must be placed before 1:30PM PST, Monday through Friday, to ship the same business day.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
If you have not received tracking details, please check your junk or spam folder.
How long will it take to get my order?
Standard domestic shipping typically takes 5–7 business days once your package leaves our warehouse.
We also offer UPS Standard Overnight shipping for domestic U.S. orders. Orders placed before 1:30PM PST, Monday through Friday, will ship the same business day. Orders placed after the cutoff will ship the next business day.
International orders may take approximately 2–3 weeks depending on your location. Orders shipped to major metropolitan areas may arrive sooner.
International Shipping
Do you offer returns or exchanges for international orders?
Unfortunately, we are not currently able to accept returns or exchanges for international orders.
If you receive a damaged or incorrect item, please email customerservice@wtt.com with your order number and a photo of the issue.
How long will international shipping take?
Orders usually leave our warehouse within 24 hours. Orders placed Friday through Sunday may take up to 72 hours to process.
International delivery times typically range from 2–3 weeks depending on your location. Orders shipped to major metropolitan areas may arrive sooner.
Before placing your order, please confirm that your name and shipping address, including apartment or unit number, are correct to avoid delays.
Are there any extra fees for international shipping?
International orders are shipped on a Delivered Duties Paid (DDP) basis. Duties, taxes, and import fees are calculated and collected at checkout based on your shipping destination, so there should be no additional charges due upon delivery.
Which countries do you ship to?
We currently ship to many countries and continue to expand availability. Shipping options and rates will be displayed at checkout based on your location.
Returns & Exchanges
Which items are final sale?
All hats are final sale due to health standards.
What if I receive a defective or incorrect item?
Please contact customerservice@wtt.com as soon as possible and include your order number along with a photo of the issue so we can assist you.
How long will it take to receive my refund?
Once we receive and inspect your returned item(s), your refund will be processed.
Please allow up to 2 weeks for refunds to appear depending on your bank or payment provider.
How do I make a return?
To start a return, please email customerservice@wtt.com.
We currently offer exchanges for domestic orders only.
A $10 shipping and handling fee will be deducted from your refund total for returned merchandise.
Can I exchange for a different size?
Yes. If you ordered the wrong size, you may exchange it for another in-stock size within 14 days of delivery.
What is your return and exchange policy?
We accept returns and exchanges for unworn, unwashed, or defective merchandise only.
All hats are final sale due to health standards.
Items must be returned within 14 days of delivery. Shipping costs will be deducted from the refund total unless otherwise noted.
To initiate a return or exchange, please contact customerservice@wtt.com.
Privacy Policy
Can this privacy policy change?
Yes. We reserve the right to update or modify this privacy policy at any time. Changes will take effect immediately once posted on the website.
Do you use cookies?
Yes. Our website uses cookies to improve site functionality, remember cart information, and analyze website traffic.
Do you share my information with third parties?
We only share information with trusted third-party providers necessary to operate our store, such as payment processors, shipping carriers, and website services.
Is my payment information secure?
Yes. Payments are securely processed through Shopify and encrypted using industry-standard security measures, including SSL encryption and PCI-DSS compliance.
How is my information used?
Your information is used to process transactions, fulfill orders, communicate with you about your purchase, and, if you opt in, send marketing emails and updates.
What information do you collect?
When you place an order, we collect information such as your name, shipping address, email address, and payment details to process your purchase and provide customer support.
We may also collect information about your device, browser, and site activity to improve your shopping experience.
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